Should you wish to return any products, please take note of the following:

• Please call or email us for prior approval before returning any item. No returns are accepted without prior approval. We will also provide you with return shipping details at that time.

• Any non-perishable item may be returned, unopened and unused, for any reason within thirty days, for a refund, exchange or credit. No refunds, credits or exchanges will be given after this period.

• Opened products are not returnable, unless they are defective. If you have a problem with any product, please call or email us and we will be happy to replace it.

• Please ensure that the products are in a sellable condition when returning them. We are not able to accept opened, damaged or otherwise used-looking goods. Please also ensure that you do not return products to us that have suffered excessive exposure to heat or light, as this would compromise the integrity of the product and we would not be able to accept it back into stock. And please take adequate precautions with regard to packing and delivery when returning any product to us, as you are responsible for the product until we receive it.

• The cost of return shipping is for your account, except in the case of defective or wrongly delivered products, in which case we will have our courier collect from you.

• Credits, exchanges or refunds will be given after the product has been returned and inspected.

• Please remember to include a note with your name and order / invoice number when returning your products, so that we can tie it up with your order. Alternatively include a copy of your invoice / order confirmation with the package.

• Refunds, either credited back to a credit card, or done by EFT, will incur a 20% restocking fee. Credits, or exchanges for a higher priced item, will incur a 10% restocking fee. If you wish to do an exchange, then please let us know what product you would prefer. Any difference in price will be held as a credit on your file (if the new item costs less) or charged to your credit card (if the new item cost more). If you want us to refund the balance on an exchange of your original item for a lower priced item, then we will charge a 10% restocking on the value of the new item and 20% restocking fee on the difference to be refunded.